Do you Accept Returns?

Sometimes pieces just don’t work out..and that’s ok! The good news is, we do accept returns!

Things you should know before returning your item(s):

- We DO NOT issue a refund to the original payment method-we offer STORE CREDIT (valid for 1 year) or ITEM EXCHANGE.

- All original tags must be attached.

- Items must be unworn and unwashed.

- Shoes must not be worn (they must be tried on indoors only).

Does The Fashion Lounge cover the return shipping charge?

YES, we cover the cost and/or shipping labels necessary to return the item.

What is our return policy?

- The return must be within 14 days since the package is delivered or the in-store order is placed.

- Only regular priced items may be returned, unfortunately SALE ITEMS are FINAL SALE and can not be returned.

- For health and hygiene reasons, ACCESSORIES such as pierced jewelry and SWIMSUITS are FINAL SALE.

Seasonal Items Return Policy:

For orders placed starting NOVEMBER 1, 2026 glitter, sequin or metallic pieces are FINAL SALE and can not be exchanged.

Christmas Gifts Extended Return Policy:

For orders placed starting NOVEMBER 15, 2026 exchanges will be accepted through JANUARY 10, 2027 with Gift Receipt.

How Long does it take to process my return?

We try to process your returns ASAP, but it may take up to fourteen (14) days for the return to be processed.

If we have not issued your return within fourteen (14) days, feel free to contact us and provide us with the information located in your return carrier receipt.

Return Status?

You will receive an email notification as soon as the return has been processed. 

Delivery charge refund?

SORRY! We do not refund postage/shipping charges on any orders that have been returned.

Where do I Send My Return To:

To return your product, you should mail your product to:

The Fashion Lounge, 1000 Mall of San Juan BLVD STE 126
San Juan PR 00924